The paperwork.
In plain English, alongside the words our lawyers wanted. The plain-English boxes are summaries, not contract. The body below them is what governs.
Privacy
We collect the stuff we need to teach you — practice data, your handwritten answers, doubts you ask. It stays in India. We never train our AI on your content. You can delete it all in one tap. Parents see macro trends, not your chats.
1. Who we are
AspireACE is operated by Atriya Labs Private Limited (“Atriya”, “we”, “us”), a company incorporated under the Companies Act, 2013, with CIN U72200KA2023PTC123456, having its registered office at #42, 17th Main, HSR Sector 4, Bengaluru 560102, Karnataka, India.
2. What we collect
- Account data: name, phone, email, date of birth, exam of focus, state/city (for tier-based pricing).
- Academic content: answers you write or upload, doubts you ask, practice attempts, test scores, mistakes.
- Device data: device type, OS, IP address, app version, crash reports.
- Usage data: features used, time spent, patterns of engagement.
- Payment data: handled by our payment processor (Razorpay); we store only transaction IDs and invoice data, never card numbers.
3. What we never do
- We do not use your academic content to fine-tune or train our base language models.
- We do not sell your personal data to any third party for any purpose.
- We do not share doubt-chat content or wellness journal entries with parents, schools, or coaching institutes — ever.
- We do not retain data outside India.
4. Your rights under India’s data protection law
You have the right to access, correct, update and erase your personal data. You may withdraw consent for any processing (account deletion is the complete withdrawal). You may nominate someone to exercise these rights on your behalf in the event of your death or incapacity. Requests processed within 30 days — most within 72 hours.
5. Retention
Active account data is retained until you delete it. On deletion: academic content purged within 14 days; account identifiers purged within 90 days; billing records retained for 7 years per tax law; anonymised aggregate patterns retained indefinitely (they contain nothing that could identify you).
6. Children under 18
AspireACE serves students aged 15–22 primarily. For users under 18, parental consent is required at sign-up; the parent is recorded as the co-signatory on the account. Wellness and safeguarding protocols apply with additional protections for minors.
Terms of service
Use the product honestly. Don’t share your account. Don’t try to scrape our content. If we mess up, we’ll fix it and refund you. If you abuse the service, we’ll close your account.
1. Your account
One account per person. Not transferable. You’re responsible for keeping your login safe; we’re responsible for not storing it insecurely. If we spot suspicious access, we’ll lock the account and email you before you notice.
2. Acceptable use
- Don’t attempt to scrape our content, reverse-engineer our models, or circumvent rate limits.
- Don’t use the service to cheat on an exam in violation of its rules. (We support practice and diagnosis; we do not support proxy-taking of exams or submission of our output as original work in restricted contexts.)
- Don’t harass, threaten, or dox other users through any surface of the product.
- Don’t upload content you don’t have the right to upload.
3. Our obligations
We’ll provide the service described in your plan, at reasonable quality, with 99.5% targeted uptime. We’ll warn you before we change material terms. We won’t auto-bill you on annual plans without your explicit re-consent.
4. Liability
Our total liability in any dispute is capped at the amount you’ve paid us in the twelve months preceding the dispute, or ₹10,000, whichever is higher. We don’t guarantee exam outcomes — no one can — and no statement in our marketing should be read as such a guarantee.
5. Termination
You may terminate at any time, for any reason, without penalty. We may terminate for violations of §2 with notice and a grace period to export your data, except in the case of harm to other users or our systems (no grace period).
6. Governing law
Laws of India. Disputes heard in the courts of Bengaluru, Karnataka. For disputes below ₹5,00,000, Online Dispute Resolution through an ODR body registered with the Ministry of Consumer Affairs is available and preferred.
Refund policy
Seven days, no questions. After seven days on annual, pro-rata refund of unused months. Cancel is one tap. Money back in 48 working hours.
1. Unconditional seven-day refund
Within 7 calendar days of any paid purchase (subscription or standalone), you may request a full refund for any reason. Processed within 48 working hours to your original payment method.
2. Pro-rata refund on annual plans
After the 7-day window, annual plans are refundable on a pro-rata basis for unused months. Example: you paid ₹9,999 for Grow Annual in month 1, cancel in month 5. You’ve used 5/12 × ₹9,999 = ₹4,166. Refund: ₹5,833 minus 2% payment processing.
3. Monthly plans
Monthly plans are not refundable after 7 days; cancellation takes effect at the end of the current billing cycle. You retain access until then.
4. Standalone products and credit top-ups
Standalone products (single paper graded, single mock test, etc.) are refundable only if not yet consumed. Credit top-ups are refundable unused, net of a 5% processing fee.
5. How to request
In-app: Settings → Billing → Request refund. Email: refunds@aspireace.in from your registered email. No phone interrogation, no retention call, no “are you sure”. Clicking refund refunds.
Grievance officer
If we don’t resolve a complaint to your satisfaction through normal support, this is your escalation. Named human, direct inbox, 30-day response SLA by statute.
Grievance Officer: Meera Joshi, Head of Safeguarding, Atriya Labs Private Limited.
Email: grievance@aspireace.in
Post: #42, 17th Main, HSR Sector 4, Bengaluru 560102
Phone: +91-80-4712-0042 (Mon–Fri, 10 a.m.–5 p.m. IST)
Response within 7 working days; resolution within 30 days of receipt. If unresolved, escalate to the Data Protection Board of India.
Cookies
We use cookies to keep you logged in and to measure (anonymously) which pages help students sign up. No ad-tracking, no third-party pixels.
1. Essential cookies
Required for login sessions, CSRF protection, and geo-based pricing tier detection. These cannot be disabled without breaking the product.
2. Analytics cookies
First-party only. We use our own analytics stack (self-hosted Plausible-style). No data leaves our servers. You can opt out in Settings → Privacy → Analytics.
3. No third-party ad cookies
We don’t run Facebook, Google, or other advertising trackers on our website or in our app. Marketing attribution happens through first-party UTM params that don’t set cookies.